Argos Rugby (Inside Sainsbury's) - Rugby

Neil Callan

Usual efficient service, can be a bit of queuing when busy, seasonal, ie Xmas time.

iman smith

Absolute frauds sold me a broken monitor and refused to give me a replacement because the s/n number on the monitor did not match the one on the box and I contacted Samsung and got told these are completely separate numbers that should not match, To top it off the lady there I’m guessing she is the manager I don’t know her name but she is about 130kilo called my case fraudulent , Don’t buy anything from there just go to pc curry’s or buy it on Amazon not worth the hassle at all never thought a big company like argos would pull a scam like this.

Joe Cort

First time I've had an issue with a product from Argos and it resulted in the worst customer service experience ever. Store manager literally refused to take the product back and offer an exchange as per Argos policy. They wouldn't even accept a phone call from their head office to help address the issue, and claimed it's a separate business which they don't talk to ?

The arrogance and unwillingness to help from the store manager was almost laughable, how they got a job in a customer facing role is beyond me. If there's a chance you'll need customer care, I'd avoid this store.

Jeya Guru

Ordered a sewing machine, wanted to return it so I went to the lady and showed her the receipt, the first one we showed was the one for us to go and collect it. The lady said we can’t return it as it’s been more than a month but we bought it on the 30th of Jan and today is the 5th of Feb. We looked for our other receipt once we collected it and the manager came and said we can’t return it cause the receipt we showed to her colleague was the wrong one. She started to raise her voice at us and as my mother’s first language isn’t English we felt racially targeted. We then called up customer services and they sent a receipt but with another store address. We didn’t know but the manager was being so rude and raising her voice at us as we have the wrong things and that it isn’t their fault when technically it’s Argos’ fault. I’m utterly disappointed with the behaviour I received from them as it wasted my time.

KAREN HEWITT

Needed to exchange a faulty unusable item, but paid cash and can't find the receipt, staff acknowledged that it was from Argos but flatly refused to help. I now have a £35.00 item I cannot use or exchange. Appalling as it is clearly from there and not fit for purpose, also have a disappointed six year old as it was her Christmas present.

Antos Witkowski

Absolutely pathetic customer service. I bought a controller and wanted to return it due to incorrect information on the packaging, but the manager refused to accept the return. It said it was used but in fact the item had been opened but not used. There is no negotiation anything. We are left with a useless product that we do not want to throw away. Pathetic customer service and I would never buy anything from here again!

Garry S

Absolutely pathetic customer care. Bought a Baby Monitor and wanted to return it due to misinformation on the package, but the manager refused to accept the return. He/she said it was used, but in fact the item was opened but not used. There is no negotiation nothing. We are left with a useless product which we dont want to throw it in the bin either. Pathetic customer service and would never buy a thing from here, ever again!

Dane Carless

Had a major issue with a product bought from here on Sunday, resolved with no fuss by the store manager and staff the following day and I have a replacement. Very happy.