Augusta, REALTORS - Abilene, Texas

Madison

Do not rent from Augusta realtors they are a literal joke. First of all, the yard is INFESTED with fleas, we have sprayed it multiple times, vacuum daily and keep up with keeping the yard short and they will not go away. Our dogs never had fleas before we came here. Also there is a roach infestation, we’ve had an exterminator come out but they are still just as bad even with traps set out and everything, and keeping the kitchen/house clean does nothing to keep them away. The list continues with the appliances, so far, during our ONE YEAR here, the fridge broke, the oven broke (and still two weeks later nobody has come back to fix it, even after I’ve called and told the lady in the office about it) the AC went completely out, they had to replace the whole unit during the hottest week, and brought us two tiny ac window units and that was only because the Maintenance man had to beg them to get two, he said we’d be lucky to get two. Halfway into our lease the floor in the hallway fell through while I was walking through 8 months pregnant, it was a four foot drop straight to the dirt under the house. Just recently, we went to take off our water hose, and it busted off completely spraying water everywhere. We had to have the city come turn off our water for 24 hours, just for our cold water nozzle to break as soon as the maintenance men left!!!! We’ve been in the office many times hearing other people complain about not having water for 21 days, or no ac, etc. people begging the owner to come back to town to fix the issues. The only good thing about Augusta is the maintenance men, they try to work as fast as they can to fix the problems. The man who owns Augusta should be ashamed of himself and maybe instead of taking so many vacations to India, come and fix up your houses. (They’re also upping the rent here too, believe it or not) don’t waste your money or time renting from here. Thank goodness our lease is up in a few days and we can get out of this house.

Jennifer Gregg (Rev Jenn)

Before we moved here into this house I informed them that we needed a ramp installed so my spouse can get in and out of the house easily. I was rather up front with them about our requirements. The foundation of the house is wonky and they state that this 100 year old house is still settling. We had to turn to someone in our small town community to get help getting a ramp but that is too steep to go in and out of the house on. There is a mold smell when it rains or if we use our shower. We smell gas in the pantry with the hot water tank that is electric so where is the gas smell coming from and why is my gas bill sky rocketing. We turned in a list of things wrong with this house and they fixed three things. they said everything else they will not touch. They think that we took over the previous tenants lease and we did not. They don't call people back when you leave messages. I used to be a property manager in another state and if I was doing this I would be fired. I used to fight landlords for my tenants and directed them to their landlord tenant act for all this. I have found out that texas has certain rights specifically for someone that is disabled. Interesting. I am reading and learning.

Lashanda Harris

I have the pleasure of having some major events happen to me in these apartments. Way back when they where the boyers. It happen to be my first apartments ever, where I brought my twins home to and now my husband and I have lived here for over 7yrs. We love the staff, they are always willing to work with you, as best as they can. They are friendly, knowledgeable and quick to try to fix any problems that arise. They keep the grounds clean and safe for children. The only negative that is not enough parking, if there are guest. But we work it out. Rent is reasonable and affordable. I recommend living here.

David Varner

This is the absolute best place I have ever lived. Shelby, in the office, as well as the rest of the staff are caring and responsive.
It’s very quiet, and drama free. Everyone gets along and is respectful towards each other. Staff and tenants are respectful towards each other as well
You should seriously consider living here. You won’t regret it.

I’m very lucky, Augusta doesn’t know this but I work for a company that rents from them as well. I get to live in a great property, they own and manage.

I get to work at a place they own and manage as well. It’s the best of both worlds.

I’m handicapped and they take that into consideration. I explained to them that I’m getting an adaptive aid for my handicap. They congratulated me.

They are supportive of their residents as well

Zach

Would not recommend! First want to start off by saying since day one the experience with this company has been horrible. The staff is extremely rude and unhelpful. Upon arrival the ac in the front living room was torn out to the wall and sitting on the floor. Took two weeks to fix. Secondly we had no fridge and no running hot water. Fridge was replaced with a small substitute that wasn’t the same size as a neighbor apt. Had broken handle and cracks on the side. Holes on almost every wall inside the apt that haven’t been fully fixed. I assume they’ll use my deposit to slowly repair the damage OTHER tenant before my arrive was responsible for. Not to mention the hoards of roach infestation I had to insure the first couple of months because of large cracks in the baseboards. The brick wall outside the actual apartment has rather large vertical crack that seems to be w safety hazard. Along with not fire extinguisher in sight or around the main building or buildings very skeptical if it’s even legal. Would not recommend this company seems to not care about their tenants and only profits.
They also threaten to take away online payment options if you’re late on rent even by a couple days for issues with the App on their end! I payed my rent couple days before due date but because of issues with the app I was charge a multi of fees. for a review from the company would be just like every other. Blaming either the contractor they hired of the tendant for not informing them about the issue when that was done before this review was written.

Kyra Renae

We had issues with the home we are renting out, but Augusta’s maintenance helped as best as they could. During the Summer, our A/C went out, and they worked hard to get it fixed. All Summer we had issues with it, and we were frustrated cause we had a newborn at home. During the beginning of cold weather, our heater stopped working. It was a pain, but again, maintenance fixed it. The home just needs a new A/C unit. Thank you Augusta for trying to make us as comfortable as possible.

amanda C

Absolutely horrible people. They charge hidden fees and don't fix anything. I was charged an extra 100 dollars a month for pets with out being told it cost money before I signed the lease. It was a surprise. I had no access to my back door and repeatedly called about it. No one ever came to fix it. Found a hole where the hot water heater was. Would not fix the hole that lead outside! So I fixed it. They wouldn't reimburse me. I also had the doors fix cause there was huge gaps. Also would not reimburse me. Then the took my entire security deposit for general wear and tear. Like patching holes and cleaning. The house was left as it was found. Oh and the place didn't come with a shower head for the shower. Absolutely DO NOT RECOMMEND!!!! You will regret it. The place was disgusting when I moved in! I cleaned it myself for 3 days before bringing any of my things in.

Richard Foff

I know some things aren't their fault so I can't fault them for everything. They're usually pretty fast about work orders and the people seem pretty nice at least. The apartment itself it okay. Neighbors brought roaches and spent months battling them and it was a nightmare. Random 'potential buyers' are being let in my apartment constantly for almost a year now with very short notice and almost feels like an invasion of privacy. I hate it here. Edit: since I can't reply, that's understandable. I'll give one extra star.